Why customer experience is the only thing that matters

The Google definition of hospitality is “the friendly and generous reception and entertainment of guests”. So, it’s no surprise then that in the hospitality industry, the customer experience is the focal point. Guests are pretty much at the absolute heart of everything within it – or they certainly should be, if they’re not already.

Why innovation in hotel services is important

Hoteliers – like with any other industry – can’t afford to stand still when it comes to the services they offer.


Innovation is key if you want to continue to offer an attractive proposition to prospective guests.

Improving the guest experience in your hotel

We’ve stated before – and make no apologies for doing so again – that our main offering as a business centres on improving the guest experience. And why is that? Well, the guest experience is at the heart of any hotel’s offering.

RoomNetTV introduces Free To Guest global content

Following the recent launch of our industry first Hotel IPTV Media player for Apple TV, we’ve introduced new capabilities that provide hotel guests with free to use global video content – allowing international travellers to enjoy a range of curated content covering entertainment, music, sport, business and more.